Customer Information / Ruder Than The Rest

Customer Information



Ruder Than The Rest is not the place where clothes go to die, it is the place where they are given tender loving care, they are revived to last another lifetime.



COVID-19 Information

The effect of the Covid-19 pandemic has changed the way we go about our lives, with particular caution and consideration to those at high risk. As an online retailer we have a responsibility to ensure the safety of our customers and will be following World Health Organisation guidelines with our pre-exisitng procedures in place, which are as follows:

All pieces are cleaned (if necessary) and steamed (kills bacteria)before being sent to the customer.

We take great care to ensure you receive pieces in the best possible condition.

All orders will be dispatched as normal, delivery, in all if not most countries a is still in operation although there may be a slight delay due to the precautions set in place by your country.

Products

Every item that passes through our store is fully checked in house by a trained proffessional to prove its authenticity.

We are committed to providing genuine luxury articles using up to date methods of authentication.

All items sold by Ruder Than The Rest are guaranteed authentic, if any item sold by Ruder proves to be inauthentic we will give you a full refund. That is how confident we are in our authentication process.

Products are all used and will have signs of previous wear, every item goes through a rigorous visual inspection before going on sale, refer to product descriptions for full details on condition and size information.

Measurements are given due to the difference of fit between brand and production era. Please refer to these to ensure the fit is satisfactory.

All products have been professionally cleaned and steamed (if necessary).

After time leather products need conditioning and cleaning to keep the bag looking in good condition, this also increases the life of the leather by keeping it soft and supple.

Leather products are professionally cleaned and conditioned to ensure the longeveity of the leather, the new owner can be assured that they will not need after care shortly after the product is bought and used, they can go on to use the item with peace of mind that it has been cared for by Ruder Than The Rest.

Delivery

Orders will be packaged and dispatched either the same day or following day depending on the time the order was placed.

Orders placed on Saturday after 12pm and Sunday will be dispatched the following Monday.

All orders are fully insured during transit.

UK shipping is free.

All items are sent recorded postage or using a next day guaranteed service which will require a signature upon delivery.

UK delivery takes 1-2 working days and tracking information is provided through email once the parcel has been handed over to the delivery company, this may take up to 12 hours depending on the time you placed you order.

International delivery is charged at a flat rate of £15 to anywhere in the world.

International delivery usually takes approximately 3-4 days to Europe and 5-7 days elsewhere, in rare cases delivery can be delayed by customs or sorting office problems which extends delivery time out of the expected range. However, parcels will be delivered to the recipient in almost all cases.

International parcels will also be sent using a tracked service which requires a signature upon delivery.